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‎12-27-2018 11:08 PM

HP Recommended
Product: HP - Model: 15-af152n
Operating System: Microsoft Windows 10 (64-bit)

(I had a fellow on here helping me, but he has since disappeared.)

 

My laptop froze up, and I rebooted it. The screen said 'CHOOSE AN OPTION: TroubleShoot or TurnOff.. I chose Troubleshoot. Next screen said: 'RECOVERY-MANAGER or ADVANCED. I chose Recovery-Manager. Next screen had these 4 options: HELP-SystemRecovery, MAINTENANCE-RunComputercheckup, PRECAUTIONS-FileBackup, SUPPORT.

 

So if I follow the prompts on the screen of the RECOVERY MANAGER (PRECAUTIONS-FileBackup), I eventually get to a screen where I can choose which Files&Folders I want to "backup". I see all of the Files&Folders that I want on that FileManagerTree.

If I 'tick-the-boxes' then click OK, what will happen next? I am guessing those Files&Folders will be "backedup".... but to where? And I am hoping that as I continue down that RecoveryManager process that somehow the computer cleans itself, then I can go back and find those Files&Folders that I backed-up.... Is that a correct assumption and should I give it a try?

 

Thank you all so very much in your assistance. It is much appreciated.

Keith

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.