• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
HP 15-db0016nm
Microsoft Windows 10 (64-bit)

Hello!

I have a HP 15-db0016nm Laptop, which has a Ryzen 5 2500U Processor, AMD Vega 8 Graphics and 4 GB RAM.
I downloaded the Graphics card driver from here (HP's website), but when I try to play a HD movie (file format .mkv), I ever get Blue dead with Stop code: VIDEO SCHEDULER INTERNAL ERROR.
I also tried AMD's latest driver, but nothing changed.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.