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‎01-04-2019 06:58 AM

HP Recommended
Product: Thunderbolt G2 Dock
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I just tried to update my G2 Thunderbolt dock (with Audio Module) to the latest firmware.  It had been working fine until this point, but there are now two problems.

 

1. One of the 9 firmware components did not successfully update the firmware.  The Audio Top DSP module firmware update failed with the following error - Installation Failed SPI SF Erase Failed .   However, the Erase did seem to work - on subsequent attempts to update the firmware version is reported as (65535.65535.65535.6) instead of 1.0.0.168.  The Audio Module now does not output any sound, and all subsequent attempts to update fail.

 

2. The DisplayPort output over USB-C has changed.  Before I could just plug and play my Macbook into the dock and it would owkr.  Since the update, when I plug my Macbook in I just get a blank screen.  The only way to resolve is to use Switchresx - there are two 4k/60Hz options in this app.  The first does not give any output on the external monitor whilst the second does.

 

Anybody else having similar issues?

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