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‎01-10-2019 07:06 PM

HP Recommended
Product: envy
Operating System: Microsoft Windows 10 (64-bit)

I have a new HP Envy 17t tghat shows an uninstalled device in device manager.  I shows as Intel Smart Sound Technology (Intel(R) SST) OED. I can't seem to find a driver to clear the error in device manager.  There was an interruption during an update.  When I am in the driver properties I can get Driver Details but everything else grayed out.  When I try to install the Intel Driver and support assistant I get this:

 

Setup Failed

One or more issues caused the setup to fail.  Please fix the issues and then retry set up.

 

0x80070652 - Another istallation is already in progress.  Complete that installation before proceeding with this install.

 

My guess is the installation in progress is the Smart Sound Driver and is frozen.

 

How do I fix this?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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