• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!

‎01-12-2019 07:54 AM

HP Recommended
Product: Samsung M 2070
Operating System: Microsoft Windows 10 IOT

Hi,

I am getting the following message everytime I want to scan something: I/O error while communicating with the device. Please wait and try scanning again. If it does not help, please turn the device off, then switch it on while it warms up.

 

It used to work before, I do not know why it does not work anymore. 

I have Windows 10 on my laptop.

 

Thank you for your help!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.