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‎01-16-2019 01:34 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Laptop turns on and signs in and starts up, but no task bar icons appear and everything I click on will not open,  only had it a few weeks and it’s new, I know the mcafee free trail is up now and I got Norton to install, but I can’t open anything 

i know it froze a couple of times and perhaps I must have shut it off by the button instead of shutting it down. 

Thanks 

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