• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎01-16-2019 03:30 PM - edited ‎01-16-2019 03:31 PM

HP Recommended
Product: HP X360 1030 G2
Operating System: Microsoft Windows 10 (64-bit)

We have forty HP X360 laptops in our business that are all connected to the HP Thunderbolt 120W G2 docking stations and we just had our fourth one no longer want to recognize it. 

Unplugged the laptop to go to a meeting and when they came back to their desk to plug it in, nothing worked. 
The docking station can still run power, and other laptops can connect to it. The laptop itself just won't see the docking station and launch. 

 

Thunderbolt software reloaded but nothing is working. The laptop will not connect to any of the docks.

 

All the basics have been checked, 

Restarted, turned it off and back on just like Roy suggested. 

Reloaded software and drivers

Made sure the service was running inside the task manager

Opened the Thunderbolt software and it will not see devices. 

 

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.