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‎01-17-2019 06:53 AM

HP Recommended
Product: HP ENVY Photo 7100

Hello!

I am trying to print 4x6 pictures from an iPhone or computer and the printer isn't identifing the correct paper size...it is thinking the photo paper is 5x7 (and doesn't give any option to change the paper size). The printer is new. We have tried restarting it and reloading the software with no luck. I saw a previous thread but never saw what finally worked. Any ideas?

Thank you!

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