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‎01-17-2019 02:12 PM

HP Recommended
Product: HP 14-cm0999na
Operating System: Microsoft Windows 10 (64-bit)

Hello forum,

 

I recently purchased an HP 14-cm0999na (Ryzen 5 2500U, 8GB RAM, 256GB SSD) and I'm fairly pleased with it overall so far, however I've noticed that if the laptop is cold-booted or placed into sleep and woken up on battery power (i.e. not plugged into AC adapter), then the CPU frequency will be locked at 0.38GHz until I next restart the machine on AC power.

 

I have checked for Windows updates, updated all HP software through the HP Support Assistant program, and downloaded and installed the most recent BIOS file (F.21 Rev.A from November 30th 2018 at the time of writing) to no avail. I have set Windows to high-performance, and there do not appear to be any exposed BIOS power-saving settings to change.

 

Apologies if this is not the correct place to report this, but it seems like a software/ BIOS issue.

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.