Notebook Operating System and Recovery

On August 2018 I purchased the HP Slimline computer with Windows 10 (64) on it and since that time Microsoft had change the version on the computer from 1807 to 1803, which worked at a 100% on all my installed softwware even the schedule backup system on the computer, except when on January 17, 2019 I encounter a problem on a windows update and therefore, I call Microsoft help tech support [edit].

Upon talking to one of their tech support personnel they informed me the trouble I had was due to the wrong version (1803) on my computer and therefore, they had to do a remote control (per them) to change to their new version 1809. This was all done on a case number [edit]on January 17, 2019 and all was completed on the same day. Of course, I though from what I saw it look ok, until my schedule backup system (which is shown on the Windows 10 power panel has Backup & Restoral -Windows 7) was to run on January 20, 2019. This was when the REAL PROBLEM STARTED, after 4 trys , which were unsuccessfull and 4 error reports showing 0x80070013 ("media is write protected") I gave up and called Microsoft support on January 21, 2019 for help at which time they gave anothe case number of [edit]!!!!!

Today is January 26, 2019, and after 4 calls [edit] (Microsoft support number) and after 1 tech support person at a level #1 and two (2) tech supports at a level 2 I still have the backup system problem of not being able to do a system backup on my computer without receiving an error report of 0x80070013 ("media write is protected")!!!!!!

I' still waiting for a resolution on why this occuring from Microsoft or Microsoft tech support! Is there anyone out there who can help in this problem on resolving my problem on not being able to do a system backup on my computer????

Robert

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