cancel
Showing results for 
Search instead for 
Did you mean: 
Wongbloom
Level 1
3 2 0 2
5,780
Flag Post
HP Recommended

HP Pen Control error message saying it is not compatible with computer (Spectre x360)

HP Spectre x360 Convertible 13-ap0xxx
Microsoft Windows 10 (64-bit)

As you can see in the photo below, whenever I open up HP Pen Control this message appears. I've tried downloading the other HP Pen controls for the older Spectre models but those do not register the changes.

I am using the new Spectre x360 - 13 inch model ap0XXX, on my older spectre x360 this was not a problem.

I am able to use the pen as is, with the default presets (Top=Right click/select, Bottom=Erase) but I cannot change what the buttons do as the error shows up. I've talked with HP support but they don't seem to have an answer.

Just wondering if anyone else has the same problem and if anyone knows how to solve this problem.{BE22E988-369B-4ECB-8BFA-FDA8B29B170F}.png.jpg

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation