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‎02-09-2019 06:40 AM - edited ‎02-09-2019 06:42 AM

HP Recommended
Product: HP 110-243w Desktop PC (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

So, a couple days ago, our other computer failed to boot. It would bring up the HP logo and then just stop there. Doing 3 hard reboots in a row bring up a screen that says "Preparing auto repairs" but then it just sits on that screen forever.

 

Also, I don't know if this is a clue or just a coincidence, but a week or 2 before this, 2 of the USB ports suddenly stopped working. I had to move the keyboard and mouse to  different ports. But I digress.

 

Unplugging the hard drive and powering up finally brought me to a screen that allowd me to test memory and the hard drive itself. I plugged the hard drive back in. It passed both the quick and smart check.

 

Memory quick check failed.

 

Failure ID: Q0FQ3S-7JG9H8-9VRV61-007U03

 

Product ID: F3D23AAR#ABA

 

So, I'm not really a computer guy, I just stumbled into getting this far. What does this mean? Do I need to replace my memory? What's my next step here in solving this issue?

 

Thank you

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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