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‎02-26-2019 02:18 PM

HP Recommended
Product: HP Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

Cannot print color word documenst and powerpoint, and I have tired these recommended steps below - but the greyscale, color options are gone. They were there earlier, but after I chose to print in black and white a couple of weeks ago, the color option has disappeared.

using windows 10
right click start choose control panel
in control panel choose devices and printers
right click the printer in question choose printer preferences
click paper/quality tab
click advanced
another little window appears click plus sign next to Document options turn grayscale off (this is missing under my settings)

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