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X7T50UA
Microsoft Windows 10 (64-bit)

Had a notebook where the hard drive failed so I tried to use the system recovery media USB on a new hard drive and I receive "the recovery attempt has failed. Select one of the following buttons" error. The details are a CTOerror.flg. I have tried to do the clean install of Win10 but when I run the tool on my other laptop, I am not given an option to select my USB flash drive. It just tries to save it on my C: drive which is only 30GB so all the space is used up by system files.

Am I SOL or what am I missing?

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