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‎03-03-2019 03:39 AM - edited ‎03-04-2019 08:01 AM

HP Recommended
Product: HP Slim Desktop 290
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,

 

I have a bit of a weird issue with my new HP Slim Desktop 290. Sometimes there's no sound coming from the speakers or headphones. I have to restart the computer and the sound works again. The odd thing is that when I click on the volume control (icon in the right corner), I can hear the 'bling' sound (adjusting the volume) when I move the slider either left or right. But when I open Chrome and try to play a YouTube video for example, there is NO sound. 

 

I already tried the HP support assistant, went to 'Audio Check' > Audio Diagnostics > Test Audio (and NO sound) > Unable to hear Audio > Repairing Audio drivers > Status: Audio driver installed (in green) >>> still no audio!

Speakers ARE enabled and green.

 

In windows volume settings it's set to Speakers (Realtek High definition audio device) = output.

 

Again, the 'bling' sound can be hear when adjusting the slider in the volume icon.

 

My guess is that the audio driver is used by another program, hence the issue is resolved when restarting the computer, but I have no idea. 

It's really annoying having to restart the computer every time when there's no audio, especially when you already have your workspace open.

It also doesn't happen all the time. I'd say 1 out of 5 times when the computer is used there's simply no audio.

 

Please help!

 

-Marcus

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