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‎03-15-2019 12:42 PM

HP Recommended
Product: Pavilion X360 14-Cd0008la
Operating System: Microsoft Windows 10 (64-bit)

Hello,

Since I formatted my notbook, the fingerprint reader software has not worked, I had already formatted my laptop on previous occasions and I had never had this problem, the BIOS is updated to version F.32, that is, the last one, the truth I do not know why it will happen, one day I tried to update the firmwares that are in the official hp drivers patina for my notebook and it may have been that, although I think the firwares that are to update are the touchscreen, the hard disk and I do not know any more so I have doubts that it was because of this, please any advice will be of help, I really need to solve this. Thank you. PD: I have the version 1809 of windows 10 64 bits, as you can see, the drivers of the device if they are installed but it says that it is not loaded by an error.

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