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‎03-25-2019 10:05 AM - edited ‎03-25-2019 11:04 AM

HP Recommended
Product: ProDesk 600 G1 Sff
Operating System: Microsoft Windows 7 (64-bit)

My system has 12Gb of memory and I am trying to upgrade to 32Gb (the max).  I bought OWC 32Gb upgrade kit (2 x 16GB) and it didn't work.  Get 5 beeps at power up...after the 3rd time the fan turns on and starts to go through the roof.  I returned that memory and bought Komputer Bay upgrade kit (2 x 16GB) and I am getting the same results.

 

If I put the 12Gb (4GB/8GB) modules back in everything works fine.  Having a hard time believing that 2 sets of memory are DOA.  I tried each 16gb module at a time...all 4 modules return the same 5 beeps.

 

The memory is: DDR3 PC3L 1600MT 12800 C11 non-ECC, unbuffered 204 pin - which is indentical specs to my exsiting memory.  

 

If i put the 8Gb in the first slot and a 16GB in the second slot, the system boots but seemingly is not seeing the 16Gb module. I then reached out to HP support and they sent me a link to documentation for my product - which looks correct.  However it says my system has 4 module slots...but in fact it only has two.  https://support.hp.com/us-en/document/c03846648

 

What am I missing here?

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