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‎04-06-2019 01:50 AM

HP Recommended
Product: Z820 Workstation
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have a new HP Z820 Workstation which I have upgraded to Windows 10 Pro (version 1809).

The BIOS sees the CD/DVD-drive, but Windows doesn't and shows an "!"-symbol in the DeviceManager at "Other Devices > "SAS Controller".

Trying to update the driver doesn't work : "Windows was unable to install your SAS Controller".

It suggest to try it on the Windows Update, but that also doesn't show a new driver.

 

The hardware ID's of the SAS Controller are;

 

PCI\VEN_8086&DEV_1D6B&SUBSYS_158B103C&REV_05
PCI\VEN_8086&DEV_1D6B&SUBSYS_158B103C
PCI\VEN_8086&DEV_1D6B&CC_010700
PCI\VEN_8086&DEV_1D6B&CC_0107

 

How to solve this problem ?

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