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‎04-12-2019 12:35 AM - edited ‎04-12-2019 12:39 AM

HP Recommended
Product: HP Beats 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to factory reset my laptop, but can't access System Recovery in HP Recovery Manager, because it's grayed out. I'm not sure how to fix it, or maybe if there's another way to factory reset? Also, this question is for Microsoft Windows 8.1 (64-bit). I tried to change that in the question, but it wouldn't let me.

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