• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎04-17-2019 12:41 PM

HP Recommended
Product: HP Spectre x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Product number 4WW36UA#ABA.

 

Usually waking out from sleep, no matter what you do, there is no sound coming out of the speakers or the headphones.

The Speaker/Headphone icon on the right of the taskbar seems to work fine at first, but no volume change causes any feedback sound. After a while, a red X appears next to the taskbar speaker. If clicked, a completely useless troubleshooter activates showing no avilable solution.

 

If the machine is restarted, the sound comes back again. That's the "solution" the support assistant's virtual assistant leads you to. ANYWAY, I don't find it an acceptable practice to restart the computer every time this happens.

 

The device has Win10 preinstalled and updated regularly.

No changes were done to the device prior to the fault appearance.

It happened since the first days of use.

 

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.