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‎05-18-2019 06:03 AM

HP Recommended
Product: HP Pavilion Power
Operating System: Microsoft Windows 10 (64-bit)

On Wednesday, when I tried to use my laptop, it appears like it had received and installed a Windows update. 

 

I had previously disabled the password requirement on startup, so, I was surprised when it prompted me for a password.

 

It WILL NOT accept my password. Sure, it's possible that I forgot what my password was, but I am 99% sure I am using the correct password.

 

I have reset my Microsoft password  and it will not accept that new password.

 

HP seems to think that the path to "password recovery" is to reset to factory settings.

 

Can anyone offer any advice as to why my laptop wants a password after I've disabled it - or - why it won't accept my password anyways?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.