Create an account on the HP Community to personalize your profile and ask a question
05-24-2019 11:03 PM
I just recieved my new desktop and everything was fine. Until I started swapping out SSD for bigger versions and went into the UEFI to disable Secure Boot. The mistake I made was forgetting what F keys you pressed and I was unfamiliar with the Z4. So it occasionally will appear off while it's doing UEFI maintenence. Usually there is a click, some dead time and then things kick back on. Well it was the second time it did this and I figured it was booting and I was hitting F9, F11 and the Del keys one after the othner trying to get something to happen. Ofcourse I was looking for F10.
In any event, after that moment the system came up with an error saying to the effect that a firmware update had failed to complete on the following controller and underthat listed the premium front I/O USC-C device. I tried reboot to update agian option but that did not make a difference. The system would boot normally but the rear fan was running on high non stop.
I tried updating to the lates BIOS and also flashed the Premium IO panel firmware with the latest version from HP. Nothing changed. I wound up unplugging the cord that feeds the USB-C. Now I get an error about that when booting, which isn't great but the rear fan is running normally.
The question is, can it be fixed? If so how or should I just get it replaced.