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‎06-23-2019 03:32 PM

HP Recommended
Product: Spectre X360 15-blXX
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

After running the latest set of Windows updates, the face recognition on my laptop stopped working. When I pull up device manager, it shows "Detection Verification" under "Other devices", and it indicates that the drivers for the device are not installed. If I try to search automatically for updated drivers, it is unable to find the driver.

 

Additionally, when attempting to set up Windows Hello, the camera light comes on, as well as the two red lights (IR maybe?) next to it, but then I get an error saying, "Couldn't turn on the camera. Make sure it is working properly." I have verified that the camera does actually work using the Windows Camera application.

 

I found a related post that said that driver is installed as part of the Realtek Audio driver installation. I tried downloading the latest directly from the HP driver download site, but that didn't work either.

 

Any information that could help in resolving this issue would be greatly appreciated.

Thank you for your time!

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