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HP Pavilion 15-cs2550nd
Microsoft Windows 10 (64-bit)

Hi,

 

I recently bought a Pavilion 15 with i7. It has a built in realtek mic.

The microphone does not work with any app. I tried many of them. Suchs as Hangouts, Skype, Audio recorder, Voice recorder. Nothing. Weirdly, when I checked the settings (right click audio, open sound settings) it says all is working fine. The test bar even registers sounds. So the mic MUST be working. 

I checked all other settings, right device selected, unmuted, input volume etc.

Checked the HP support assistent.

Checked B&O audio control.

Checked through the device manager.

Updated drivers.

Tried through the systems troubleshooting.

I used Bitdefender for antivirus and firewall, switched everything off....

Basically the system says the microphone works just fine. And it is clear the the system registers sound as the indicators go up or to the right when making noise (see screenshots).

 

But it isn't.

It  does not record or share anything. The simple app Audio Recorder produces nothing.  Skype does not recognize any mic. Also the systems speech recognition set up does not register anything.

Am I overlooking something? Thx in advance for any help.

 

mic sound setting.png

 

privacy settings mic.png

 

speech recognition fail.png

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