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‎07-09-2019 05:49 PM

HP Recommended
Product: Envy x360 Model #: 15t-aq100
Operating System: Microsoft Windows 10 (64-bit)

Hi there! For the last 2 days, my audio has been stuck on mute. The mute button is not physically stuck, but at any attempt to raise the volume, whether that be with the button or by sliding the icon on the screen, the volume level immediately decreases to be muted. I have uninstalled and reinstalled/updated my audio drivers, I have turned my laptop off and on, then hit F10 to turn on the BIOS setup defaults, and I have looked for any solutions out there to solve my problem. When I troubleshoot for audio issues, it just says that the audio level is low and muted. My computer is up to date on its updates - please let me know if anyone can help!!

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