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‎07-13-2019 01:18 AM - edited ‎07-13-2019 01:22 AM

HP Recommended
Product: P Spectre x360 - 15-bl020nd starts
Operating System: Microsoft Windows 10 (64-bit)

My 1.8 year old laptop suddenly doesn't want to start.

When I press the power button the light on the power button goes on, as does the fan. The screen lights up for 1/10 of a second and then turns black while the fan keeps running and the light on the power button is still on. No other lights are shown on the key board
A few weeks ago a similar issue occurred which miraculously disappeared after 1 day.

 

I tried to resolve doing the following

  • drain the battery completely (it is not removable)
  • hold the power button for 40 seconds
  • pressed windows key + B and power button till it turns off (also tried Z, X, C, V  instead of B)
  • connected to TV via HDMI (2 blank screens)
  • I can't get into the BIOS via F2

From the forum I get the impression the motherboard malfunctions. Bit disappointing for a 1.8 years old laptop, which never left the house and was rather expensive as I aimed for quality and performance. I loved this laptop

 

Still hope there is a fix,

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.