• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎07-19-2019 12:57 AM

HP Recommended
Product: Elitebook 840 G3
Operating System: Microsoft Windows 10 (64-bit)

I've updated my PC to WIN10, previously WIN7 where everything worked as expected. Let me explain the issue.

 

PC has touchpad + touchstyk. Touchpad has left/right button on above and below touchpad itself.

After successful installation of WIN10 I also downloaded mouse driver for win10, which is in fact synaptics driver.

 

Now my top left/right buttons do not work anymore. I have realized that:

1. If synaptics driver is NOT installed, then top and bottom left/right buttons DO work and touchstyk also works, touchpad works but I cannot use gestures (no scroll, zoom), only mouse move

2. If synaptics driver IS installed, then I can do gestures on touchpad and bottom left/right buttons work. But top left/right buttons and touchstyk DO NOT work at all.

 

During the boot of CPU I have disk protection password to enter and I realized that during boot (before win starts) top left/right buttons DO work, so it must be something related to WIN10 + synaptics driver.

 

I also did a lot of digging on Google and few mentioned that I have to open mouse settings and disable touchstyk and reenable it back. I tried this, but it still does not work.

 

Since purpose of top buttons is mainly to be used in conjunction with touchstyk, is there any relation why either they both work or both don't?

 

Thank you in advance.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.