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07-27-2019 09:35 AM
Earlier this week HP Support Assistant started to show a red exclamation mark on the taskbar icon, when i opened the application it showed me that my battery is bad and a code 42 is applicable in regard to this failure.
I clicked on the battery tab and it showed, CONDITION: Replace. It also showed the following message, The Battery is reporting a failure and needs to be replaced as soon as possible.
I check my battery condition thorough other software like HP Hardware Diagnostic and it showed me that my battery is in perfect condition.
The real reason which i think for this false reporting is that, i have a bios option in my Laptop by the name of "Battery Care Function", and i have it turned on to stop the system from charging the battery to 100% and instead stop it somewhere at 80% to 90%. When i switched off this function in the bios the HP Support Assistant stopped to give me any errors and i checked the battery performance via HP SA to see if it can detect the errors but it didn't. Then i turned the Battery Care Function on again from the BIOS and the HP SA again started to give me the same error.
So in regards to the above scenario the real issue is that the HP SA is not recognizing the BIOS's HP BATTERY CARE FUNCTION and is assuming that as the battery stopped charging at 79% and the laptop is plugged in then the battery is failing and is advising me to replace the battery.
To resolve this issue i did the following but still the issue is not resolved and i can assure that my battery is working correctly and also that the backup is same as it was on the first day:
1. I reinstalled the HP SA to see if this resolved the issue but it didn't.
2. I got a windows update soon after this issue came up, i was on Windows 10 1809, and got a features update to 1903, i installed the update to see if this resolved my issue, but it didn't.
3. I diagnosed my battery status through other sources like BIOS hardware diagnostic and HP hardware diagnostic Windows to see if it detected any issues with the battery but they didn't report any such issues.
4. I also ran an AC adapter test through HP hardware diagnostic to see if the adapter is bad in any way but it is also in good condition.
Other than this i am also attaching the pictures regarding this issue in reference to all the things i have stated above.
https://1drv.ms/f/s!AuKQl-i7_UyM_A5bCmkwjwrsSD4t
Pic 1-4 are of HP SA, and 5 onwards are of HP Hardware Diagnostic.
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