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‎07-29-2019 07:33 AM - edited ‎07-29-2019 07:44 AM

HP Recommended
Product: HP Stream Notebook - 11-d023tu
Operating System: Microsoft Windows 10 (64-bit)

After recent upgrade from win 10 1803 to 1903, my touch pad stopped responding at all, however external mouse is working perfectly.
I have tried following remedies, but none of them worked for me..

 

0. I have tried touch pad lock/unlock by tapping on top left corner, no reponce.

1. tried windows update, its up to date.

Capture2.JPG

2. Tried Device manager, touch pad not present under "mice and other pointing devices". i have selected show hidden devices.

Capture1.JPG

 

3. Tried uninstalled the synaptics driver auto installed by windows from control panel, it shows following error..
Capture.JPG

 

4. on clicking additional mouse options, it shows this..

Capture3.JPG

 

5. I have also tried installing driver recommended on HP website, it installs perfectly but nothing changes, i guess its same faulty driver that got installed during upgrade.
6. I can't go back to previous version, i have already reset the PC after upgrade.

Kindly help me fix this
Thank You

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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