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‎08-04-2019 06:56 PM

HP Recommended
Product: HP Sprocket 200
Operating System: Android 9.0 Pie

After unboxing my newly bought Sprocket, I charged it fully. I opened up my app and went to connect it there but it would not appear in the Available Devices section. Mind you, I just bought this and it arrived today. I cannot press the three lines in the set up menu because I haven't been able to connect to my Sprocket at all. I've been scouring the forums all day and I've tried everything that's been recommended but nothing is working. There is no way for me to update the firmware, the app will not show me the three lines because I have yet to have been able to connect my sprocket to my phone at all. I've also noticed that a lot of other people are having this issue. Please help.

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