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‎08-09-2019 08:37 AM

HP Recommended
Product: EliteBook 840 G5
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I just got my laptop and during my setup I tried setting up Windows Hello and fingerprint. I put in my PIN-code and then it tells me to place my finger on the sensor, I then lift my finger up and a message saying An error occured, fingerprint scanner not connected. Please connect and try again.

 

I've tried rebooting the biometric sensor through device manager, also reverting to older drivers and back but nothing changes. 

 

Is there anything I could do to solve this?

 

Thanks in advance!

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