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‎08-30-2019 02:43 PM

HP Recommended
Product: hp envy 17-j141na notebook
Operating System: Microsoft Windows 10 (64-bit)

HI, I have an Envy 17-j141na notebook. I had to do a system restore after a crash and the blue screen. All seems to be working now except for my sound . I had no previous problems with sound. I have followed all the prompts in HP Assistant and it helpfully decided no speakers found (same for no mic found).  In device manager under sounds , it just had 1 item. (I am sure it had 3/4 prior to restore). I have literally just gone back to see what that one item is - and there isn't even a 'sound' option anymore in device Manager. I am not a technical person and am completely at a loss. Please can you suggest what to do next. ( anything you need me to do, please can you give clear guidelines) ty.

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