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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎09-02-2019 07:30 AM

HP Recommended
Product: HP Omen 17
Operating System: Microsoft Windows 10 (64-bit)

Good morning! 

 

I am a high school football coach--we recently purchased an HP Omen 17 inch laptop (we have tried numerous laptops to work with our film viewing/editing, etc). 

 

I have no clue what I did (or anyone else in our office) .. .but I am stuck on a "Boot Device Not Found" screen upon initial start up. (See the attached pic for a screenshot). 

 

I have tried to do a reset (unplugged all the outside connections including power) ... no luck. 

I have read some things on line that point in the direction of using Windows Media to get things restarted. 

Something that pointed towards reviewing the BIOS (I know I probably shouldn't be messing with that). 

 

Can anyone help me out? Upfront ... I am a freaking moron ... so I will probably need something really specific to ensure that I don't jack up anything. 

 

Thanks in advance for any the community may share!

Issue.jpg

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