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‎09-03-2019 05:37 AM

HP Recommended
Product: Envy 17 J020us
Operating System: Microsoft Windows 10 (64-bit)

HI,

 

I have updated the BIOS on my HP ENVY 17-j020us Quad Edition Notebook PC laptop and now the BIOS won't start (same CAPS two blinks).

I have used the HP recommended firmware at the model drivers page > https://support.hp.com/us-en/drivers/selfservice/swdetails/HP-ENVY-17-Notebook-PC-series/5387628/mod...

 

I've tried with the following alternatives without luck:

  • Windows Button + B > No Boot, No success.
  • Using a  USB Pen drive with a different (previous) firmware > No Boot, No success
  • Using a USB Pen drive with the latest firmware (F.69 Rev.A) > Managed to Boot in BIOS Restore mode. After a reboot No success.
  • Removed the CMOS battery (or RTC). Waited for 5 minutes and executed any of the options above > No Boot, No success.

My Laptop warranty is obviously expired, but I demand HP to resolve this problem as the recommended firmware is in your official Drivers page, and I wouldn't have done the update if I knew this would have happened...

Thanks for your help/support.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.