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‎09-11-2019 10:34 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi all!

 

Yesterday (Sept 10th 2019) my icon for HP support assistant in the start menu disappeared.

To reinstall it, I find it on the HP web: https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

 

There I can download the installer "sp98862.exe". When unpacking the installer notes that several files already exist. I allow it to overwrite them. When the installer then starts to install the green progressbar only reaches about 1/20, then it says installed successfully.

I get an icon in my start menu, but nothings happens when I click it. If I click the desktop icon (which is a blank icon, but the text says "HP support assistant") I get an error message which says:
"Package failed updates, dependency or conflict validation"

 

I've tried to uninstall the software through the uninstall options in the control panel, and then reinstall. Same result.

 

Thankful for suggestions.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.