Gaming Accessories

Figured I'd jump in here about Reverb support to clear somethings up. (And I really should have done this sooner...)

The Reverb has a "worldwide warranty". What this means is that the warranty will follow the unit so long as you are in a country where the product is sold.

• Bought a unit in the US and moved to the UK? No worries.

• Bought a unit in the US and moved to Nepal? That's gonna be a problem.

To get support on units that fall under the second scenario, you'll need to have the unit sent to someone in the country of purchase (Or other country that offers Reverb) and have that person make the support call.

I'll point out the biggest differences:

• If you have a Consumer Version, the support team will want you to send your unit back and it will be repair/replaced and shipped back.

• If you have a Pro Version, you will get a new headset shipped to you and the old one will be sent back when the new one arrives to you.

Third: How do I know if I have the Consumer or the Pro version?

• Consumer: Purchased from Amazon or a local retailer.
• Pro: Purchased form HP.com

This is the fun part...

Call the local support number for your region to start.

As many know, our phone system has a Voice Recognition tool so you can say "Workstations" and it will get you to your local workstations team. Guess what it doesn't recognize?

You guessed it: VR, Virtual Reality, or Reverb. (We've getting this fixed.)

So who supports your product?

• Consumer Version is supported by the Omen Gaming Group.

  • If you have the Omen VR backpack, this will be the team for you.

• Pro Version is supported by the Workstation group (Which is what I am apart of.)

  • If you have the Gen 1 or Gen 2 VR backpack, this is who you want.

When you call in, you should be able to say "Gaming" or "Workstation" and get to the right team. If either of these teams give push back, please feel free to drop me a line.

Thanks for listening!