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‎09-18-2019 07:57 AM

HP Recommended
Product: Elitebook 840 G6
Operating System: Microsoft Windows 10 (64-bit)

We have been having an ongoing issue with multiple Elitebook 840 G6 laptops running Windows 10 1903 where the audio will randomly stop working.  The only way we can get it working again is to uninstall the Realtek audio from device manager, along with the driver, and reboot which reloads the device and downloads a fresh driver from Microsoft.  I've also tried using the driver from HP with the same result.  I've witnessed this issue on at least a half dozen different G6 models.  My next step will probably be to revert to windows 10 1809, as the version of windows is the only variable I havent tested with.  Has anyone seen this issue besides me?

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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