• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Checkout the HP Cool Control for HP Spectre Notebooks Click here for tips and tricks to keep your device cool.

‎09-19-2019 01:15 AM

HP Recommended
Product: ZBook 15 G5
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

My laptop is suffering from the same critical problem described very well in https://h30434.www3.hp.com/t5/Gaming-Notebooks/High-CPU-Usage-System-ACPI-sys-GPE-L6F-Storm-Omen-15-..., where the system-process uses up 100 % of CPU 2 and 50 % of CPU 0 time (while the computer is idle).

 

The process always starts a few minutes after booting the system, and nothing has helped. I have updated the BIOS to Q70 Ver. 01.08.01. Others have found that this issue seems to be in the firmware and only HP can fix it. I am creating a new thread to let HP know there are more of us affected, because it is not possible to reply to the one I linked.

 

Please HP, can you let us know if you are looking into this issue and when can we expect a solution? Frankly I think it is unacceptable that high-end laptops would have to suffer from such critical firmware issues for long periods of time. Thank you.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.