• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!

‎09-19-2019 05:58 AM

HP Recommended
Product: MFP M476nw

Hi!

I have an HP Color LaserJet Pro MFP M476nw, that after the exit of the last page warn me about a paper jam in the output bin, but there isn't any paper stuck anywhere. It's not important how may pages i print, the error came up after the last page is printed.

I've dismantled the printer, and i've not found any mechanical problem. I've tried to disconnect the optical sensor that monitor the output flaps (that are moving freely), and the error came up after the first page is printed (as the printer doesn't sense the page exiting).

I've also checked the sensor in the fuser, and all seem ok.

I've already updated the firmware.

What other i can check?

Thanks!

Tags (1)
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.