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‎09-19-2019 01:04 PM

HP Recommended
Product: HP ENVY 27-b206na
Operating System: Microsoft Windows 10 (64-bit)

Hello Guys,

 

The issue is that the Audio working fine but the microphone is muted. Checking the microphone properties it shows that the microphone is muted. Tried to unmute it but with out success the mute sign stays there and it can't be removed.

The windows version is 1903.

The issue is with the Realtek Audio Driver for 1903, 6.0.8710.1 Rev.A.

The microphone is working fine with the windows generic driver, no issues.

Tried to install previous versions of the driver they didn't work, meaning the result was installation failed because the drivers are not for this build of windows.

Any suggestions? that doesn't involve windows downgrading or system reset or recovery?

 

 

Regards,

 

Spirit92

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