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‎09-19-2019 06:54 PM

HP Recommended
Product: ENVY x360 15m ds0011dx
Operating System: Microsoft Windows 10 (64-bit)

Recently upgraded to Windows 10 Pro, so I could use Desktop Remote. During the process of learning how to install/use Desktop Remote I was asked to change the computer name and add a pin to open the notebook. After I did this I was unable to open up Outlook (office 365) and my accounting software (Quickbooks) will do everything but when you attempt to email anything invoice, statement, etc the program freezes, completely non responsive, have to close by using task manager. I can no longer send or receive emails through outlook on my notebook, it can't connect to the server. I have no issues with my outlook on my phone (same emails).

The message I get while attempting to fix outlook with the microsoft repair and recovery tool (downloaded from MS) is: 

Your computer's Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the error code 80090016.

More information: https://www.microsoft.com/wamerrors (i went here but it was several pay grades above me).

 

Can anyone suggest my next steps to fix this issue?

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