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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
hp Officejet Pro 8025
macOS 10.12 Sierra

I'm using a Mac OS Sierra 10.12.6   I installed a new hp Officejet Pro 8025, and somehow the admin locked all my selection capabilities.  I am not longer able to select anything.  I have tried downloading and re-installing the software, turning on, off, and unplugging, etc. without success.  I was unable to do a hard/factory reset.  Very frustrating!  Please advise.

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