• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!

‎09-29-2019 12:22 AM

HP Recommended
Product: Sprocket
Operating System: iOS

So my phone connects through Bluetooth no problem. I've used the printer before no issues. But now the Sprocket App itself can't seem to detect the printer? This makes NO sense to me considering the phone is connected to it, AND I've used the app to print in the past...
Any ideas? I've already tried the basic troubleshooting; I've restarted my phone, restarted the camera with the pin button etc.. I can't check for a firmware update because the App wont detect it..

Tags (2)
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.