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‎10-01-2019 03:40 PM

HP Recommended
Operating System: iOS

I am having issued connection my Sprocket to the app since the app was updated. It's connecting via bluetooth to my phone, so it's not that the bluetooth function is malfunctioning. It's that the app and the printer are not syncing. I've tried removing the device from my phone, resetting my phone, and resetting the printer. Nothing has worked. It's been suggested to update the firmware, but I can't update the firmware if the printer is unable to connect to the app. It seems this has been an ongoing issue with people in the community and a solution still hasn't been reached. If there were a way to contact HP directly, I would really rather do that.

 

If there is anyone who has a better suggestion on how to fix the problem, I would greatly appreciate the help.

 

HP: Please contact me to resolve this issue.

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