10-07-2019 02:46 PM
So I've recently set up a HP Design Jet Z6810 60" printer and haven't been able to print any files. I keep getting the error code 61:01. I've tried both drivers on from the HP website (PCL3 and PS3) neither of which correct this issue. I updated the firmware on the printer to the most current version. I installed the HP Click client and am able to print PDFs from there but this not a complete solution because my company needs to print directly from certain applications such as PowerPoint, Adobe, etc. I also contacted HP's support staff and they are directing me to contact support personnel from all of the separate applications to troubleshoot, which obviously is not a viable solution. If anyone has anything else I can try I would appreciate the assistance. Thank You!