• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC

‎10-07-2019 02:46 PM

HP Recommended
Product: HP DesginJet Z6810 60"
Operating System: Microsoft Windows 7 (64-bit)

Hello everyone, 

So I've recently set up a HP Design Jet Z6810 60" printer and haven't been able to print any files. I keep getting the error code 61:01. I've tried both drivers on from the HP website (PCL3 and PS3) neither of which correct this issue. I updated the firmware on the printer to the most current version. I installed the HP Click client and am able to print PDFs from there but this not a complete solution because my company needs to print directly from certain applications such as PowerPoint, Adobe, etc. I also contacted HP's support staff and they are directing me to contact support personnel from all of the separate applications to troubleshoot, which obviously is not a viable solution. If anyone has anything else I can try I would appreciate the assistance. Thank You!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.