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‎10-14-2019 06:04 AM

HP Recommended
Product: HP Notebook - 15-bs615tu
Product: HP Notebook - 15-bs615tu
Operating System: Microsoft Windows 10 (64-Bit)
 
Hi
It's been only one and a half year to my laptop and battery is not working anymore. My battery shows a charge of around 60%-70% and laptops suddenly shuts down without any warning and it does not power on without connecting the adapter.
And when i connect the adapter, white light turns on which means battery is fully charged, and after 30-40 seconds its turns orange and then it shows that battery is charging.
Also when I connect adapter, after few seconds or so it stops charging and starts after one-two minutes. This happens frequently and it takes so much time to charge only 30 % battery from 70% to 100% because battery usually shuts at 60%-70% as I said earlier.

 

These are the following steps that i had tried:

1. Hard rest done

2. Drivers updated

3. All components tested

 

i have not made any upgradation in the windows. i have latest BIOS and Chipset drivers. 
 
Kindly help is someone knows.
 
Regards
Sarthak Jain
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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