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‎10-19-2019 03:04 AM

HP Recommended
Product: HP Notebook-15-bs194nia
Operating System: Microsoft Windows 10 (64-bit)

hi, my laptop HP notebook-15-bs194nia product number 3DK22EA keeps restarting every time it reaches the hp icon. 

i've done the system extensive test and everything is ok and passed but the keyboard test failed.

ive tried resetting the laptop but says cannot be reset.

help me out guys as the laptop was barely used

Who Me Too'd this topic
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