• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎10-22-2019 04:58 AM

HP Recommended
Product: HP 15-DA1032NP
Operating System: Microsoft Windows 10 (64-bit)

I've recently acquired a new HP laptop that comes with HP Audio Control, everything works fine when I use the built-in speakers.

 

However, when I plug in my headphones the HP experience equalizer disappears and the remaining options are greyed out, including the button to turn on HP experience. I have all the drivers updated, and enabling/disabling playback multi-streaming makes no difference whatsoever. How can I fix this issue?

 

Thanks in advance,

 

RafaelCapturar.PNG

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.