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‎11-02-2019 01:11 PM

HP Recommended
Product: Prodesk 400 G2
Operating System: Microsoft Windows 10 (64-bit)

I was updating my system with "Personal Helper". Once finished I turned it off/normal shutdown. Next start-up did not happen. I got a black screen, blue windows logo, and the dot-halo (working). Left it alone thinking it was probably updating. 4 hours late the same - no change. Forced a shutdown (power button hold), then restated. Same thing. Repeated third time - same thing.

Started again and went into UEFI. HDD passed the quick test, but did a dummy spit on the long test.

Returned the error/fault ID code: RGD884-0009RK-KVXWMG-61EH03

If HP had a simple boot program that went on a thumb drive, I could run scandisk (scndsk C: /f) … however I have found nothing.

 

Advise/pointers would be appreciated. Thank you, Rick

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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