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‎11-02-2019 10:19 PM

HP Recommended
Product: Sprocket Studio
Operating System: iOS

I just purchased the sprocket studio and followed the prompts for set-up through the app. The cartridge seemed much more difficult to get in than it shows in the few YouTube videos I’ve watched. When I try to print, it shows that I need to place the cartridge. It’s brand new. It almost looks like the wheel that turns the cartridge is blocking it from going in easily. Did it seem difficult for others to get the cartridge in or is my printer defective? Thanks!

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